This topic explains itself.

Share processes for identifying and tracking college needs

Some schools have far too many research groups that do their own IT... poorly. This poses issues regarding security and sustainability of support among other challenges. How can we address some of these issues in a sustainable way?

What are schools and colleges doing to move Help Desk activities to the next level? Concierge service? Remote or on-site consulting? Equipment check-out?

Understanding his sense of humor and preparing for it.

Have you switched to Canvas, or are preparing to switch? Let's talk about lessons learned, things to consider, and anything else it might be useful to share.

V.endor selection; support; content management

Faculty are not tuned in with data plans. They tend to see a data plan either as compliance or as a task that takes time away from "real" work. The issue of "selling" services to faculty goes beyond data mgt, but it's a good place to start.

do you like or hate... discuss!

How are you handling whole-system recovery for virtual machines in AWS or Azure? AWS has no equivalent of the “Bare Metal Recovery” services that some people might be used to with physical machines.