Communities of Practice

What communities of practice would be valuable to have at Maryland?

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  1. IT Service Management

    The IT Service Management Community of Practice seeks to establish ongoing opportunities to discuss and exchange knowledge relating to how IT services are delivered with a business lens focus, utilizing the IT Service Management methodology and all the various IT frameworks that exist.

    38 votes
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      0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
    • Cloud

      The Cloud Community of Practice is intended for those interested in the use of cloud-based systems, either as infrastructure (e.g., servers, networks in the cloud) or as services (e.g., pre-built web services). Cloud vendors will include Amazon, Microsoft and others as interest dictates. The purpose of the group is to provide education through formal presentations, informal discussion and active sharing of information and methods, and to develop an enjoyable interconnected peer group interested in learning about all things cloud with low vendor egoism.

      36 votes
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        0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
      • Virtualized Desktop Infrastructure

        A loose community of users of VDI exists on campus with no formal resources coordinated by the campus. Users of VMware, Citrix, or other solutions should be welcomed to this group, as should any group looking to roll out VDI to streamline their management of pools of similar or identical desktops, especially in a variety of places on campus.

        29 votes
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          0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
        • Web Hosting

          The purpose of this group is to connect staff on campus who either use or support users of web hosting services on campus. One of the goals of this group will be to determine whether needs are being met by service providers on campus, and if not, how best to meet those needs.

          28 votes
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            1 comment  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
          • Data Management

            The goal of the Data Management Community of Practice is to fulfill a key component of the IT Strategic Plan around Institutional Data Access and Management, consolidating functional and technical requirements for data and how data and information are managed across the organization.

            27 votes
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              0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
            • Customer Service Advocacy

              The Customer Advocacy Community of Practice will join together those at UMD who help customers navigate the UMD IT ecosystem, guide customers to services that exist, and advocate for them when services don‰Ûªt yet exist.

              22 votes
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                0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
              • Data Storage

                The Storage Community of Practice facilitates sharing information and challenges to help understand how we do what we do, where we can improve individually and collectively, and strengthen existing relationships to support and learn from each other. The group meets monthly to hear presentations from different IT professionals across campus on how storage is selected, set up, used (from multi-petabyte to department level storage solutions), best practices, and storage related topics of interest.

                20 votes
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                  0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
                • Video, Streaming, and Lecture Capture

                  The purpose of this group is to connect campus professionals who deal with the capture, storage and serving of video content. There are many uses for video content from advertisement to flipping classrooms to grant proposal videos. This group can share best practices, expertise and resources to better serve the whole university.

                  20 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Google Apps Development

                    The purpose of the Google Apps Developers group is to bring those interested in Google's wide array of development tools‰ÛÓGoogle Apps Script, APIs, the webstore, and more‰ÛÓtogether to learn and build. Ultimately, we want to develop expertise to harness the power of Google at Maryland, for the benefit of each other and those we support.

                    19 votes
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                      0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
                    • Women in IT

                      The Women in IT Community of Practice seeks to establish a network of people in the field of Information Technology to support women‰Ûªs career growth, education on relevant topics, and look for ways to increase the number of women in IT. We will also look for opportunities to reach out to the community to encourage women of all ages to embrace and nurture their love for technology. We meet monthly.

                      17 votes
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                        0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
                      • Some Linux Support

                        Most of the time campus I feel IT ignores linux because they think that it's not used enough and/or they all know what they're doing... Case in point: the complexity of supporting thunderbird in the new google universe. An expertise center/webpage would be useful.

                        16 votes
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                        • Business Intelligence

                          The purpose of the Business Intelligence Community of Practice is to build and grow an analytics community through network, information sharing, and skill development related to analytics, reporting, and business intelligence at the University of Maryland.

                          13 votes
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                            0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
                          • Contact Centers Operations

                            This group is intended to be a collaboration of all contact centers across campus to share operational information and best practices. This includes any area that has a point of contact for customers to call for assistance (e.g., support centers, help desks, service desks, information desks).

                            13 votes
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                              0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
                            • User-Centered Design (UX)

                              The purpose of this community is to create services and standards that can be used by anyone at UMD to promote consistent user experience and efficient use of resources. We will discuss design recommendations for interaction design and information architecture.

                              12 votes
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                                0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
                              • Payment Card Industry Data Security Standard (PCI DSS)

                                This group is for those interested in learning about PCI compliance on campus, sharing successes and failures, collaborating to find common solutions, and improving the campus risk profile. "Payment Card Industry Data Security Standard (PCI DSS).

                                11 votes
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                                • Data Integration

                                  This group is for those interested in sharing Data Integration best practices and experiences. This group will focus on development platforms, professional networking and knowledge sharing.

                                  10 votes
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                                  • Project and Program Management

                                    The purpose of this group is to connect people who have an interest in project management and program management. We support each other to gain certifications, knowledge, and success stories. We share and explore emerging methods, new possibilities, and best practices. We coach one another to improve the project, program, and portfolio management discipline across the university.

                                    9 votes
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                                    • Engaging the World from Your Classroom

                                      The focus of the Engaging the World from Your Classroom Community of Practice, developed in conjunction the Global Teaching with Videoconferencing grant project, is about joining UMD classes together with classes in other countries over a videoconferencing link.

                                      8 votes
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                                      • Constituent Relationship Management (CRM)

                                        The Maryland CRM Community of Practice is for those interested in being involved, or just monitoring, work being done with CRM systems and projects across the university. Constituent (or Customer) Relationship Management (CRM) currently exists in pockets all around campus and this group is exploring the possibility of an enterprise CRM system/approach for campus.

                                        7 votes
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                                        • Geographic Information Systems (GIS)

                                          The Geographic Information Systems (GIS) Community of Practice provides a venue for members of the campus community to share information, experiences, and ideas around GIS topics. We meet periodically for a presentation and discussion of broad general interest, and to provide a face-to-face forum for general knowledge sharing and networking with ones' GIS peers within the broader UMD community.

                                          5 votes
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                                          Communities of Practice

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