Communities of Practice

What communities of practice would be valuable to have at Maryland?

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  1. Privileged Access and Identification

    Aside from basic identification, the campus ID card is currently used for door access, Terrapin Express, Dining Dollars, Meal Plans, Laundry, Time & Attendance, and to acquired services such as attending a career job fair or entering the recreation center. In addition, many departments want to track attendance at certain events and activities. DIT is already working with the Registrars office on some of this. The future of this function will include contactless/NFC, mobile and biometric technology. We have a CoP informally.

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • VMUG - VMware Users Group

      I believe there used to be a VMware Users Group (VMUG) on campus. Possibly not formally running a VMUG but just a gathering of people running VMware on campus. We could discuss what we have in place, how we are running our environments, discuss concerns, etc.

      4 votes
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        0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
      • Desktop Support

        Desktop Support providers of campus (This function is primarily responsible for responding to tickets (incidents, questions, and service requests) from end users that relate to IT hardware, software, and applications used directly by the end users. This function is often also responsible for the management of assets assigned to end users and projects related to the deployment, movement, additions, or changes (DMAC) to these assets. These issues may be resolved remotely, at the user’s location, or via equipment returns.)

        3 votes
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          0 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
        • Virtualized Desktop Infrastructure

          A loose community of users of VDI exists on campus with no formal resources coordinated by the campus. Users of VMware, Citrix, or other solutions should be welcomed to this group, as should any group looking to roll out VDI to streamline their management of pools of similar or identical desktops, especially in a variety of places on campus.

          29 votes
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          • Video, Streaming, and Lecture Capture

            The purpose of this group is to connect campus professionals who deal with the capture, storage and serving of video content. There are many uses for video content from advertisement to flipping classrooms to grant proposal videos. This group can share best practices, expertise and resources to better serve the whole university.

            20 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Some Linux Support

              Most of the time campus I feel IT ignores linux because they think that it's not used enough and/or they all know what they're doing... Case in point: the complexity of supporting thunderbird in the new google universe. An expertise center/webpage would be useful.

              16 votes
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              • Women in IT

                The Women in IT Community of Practice seeks to establish a network of people in the field of Information Technology to support women‰Ûªs career growth, education on relevant topics, and look for ways to increase the number of women in IT. We will also look for opportunities to reach out to the community to encourage women of all ages to embrace and nurture their love for technology. We meet monthly.

                17 votes
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                • Project and Program Management

                  The purpose of this group is to connect people who have an interest in project management and program management. We support each other to gain certifications, knowledge, and success stories. We share and explore emerging methods, new possibilities, and best practices. We coach one another to improve the project, program, and portfolio management discipline across the university.

                  9 votes
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                  • IT Service Management

                    The IT Service Management Community of Practice seeks to establish ongoing opportunities to discuss and exchange knowledge relating to how IT services are delivered with a business lens focus, utilizing the IT Service Management methodology and all the various IT frameworks that exist.

                    38 votes
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                      1 comment  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
                    • Data Management

                      The goal of the Data Management Community of Practice is to fulfill a key component of the IT Strategic Plan around Institutional Data Access and Management, consolidating functional and technical requirements for data and how data and information are managed across the organization.

                      27 votes
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                        0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
                      • Customer Service Advocacy

                        The Customer Advocacy Community of Practice will join together those at UMD who help customers navigate the UMD IT ecosystem, guide customers to services that exist, and advocate for them when services don‰Ûªt yet exist.

                        22 votes
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                        • Contact Centers Operations

                          This group is intended to be a collaboration of all contact centers across campus to share operational information and best practices. This includes any area that has a point of contact for customers to call for assistance (e.g., support centers, help desks, service desks, information desks).

                          13 votes
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                          • Community of Practice Facilitators

                            A Community of Practice for facilitators was established in order to share resources, challenges, tips, support and tools among the Maryland IT Pilot Communities of Practice. Ultimately, our goal is to provide an ecosystem that sustains healthy, vibrant, and relevant communities of practice.

                            0 votes
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                            • Agile Development

                              This group will discuss agile philosophy and how it applies as part of the Maryland IT software development strategy. Meetings will be conducted in Agile Coffee as well as topical discussion formats. Meetings are once per month at various locations throughout campus.

                              1 vote
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                              • Web Hosting

                                The purpose of this group is to connect staff on campus who either use or support users of web hosting services on campus. One of the goals of this group will be to determine whether needs are being met by service providers on campus, and if not, how best to meet those needs.

                                28 votes
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                                  98 comments  ·  What we do  ·  Flag idea as inappropriate…  ·  Admin →
                                • User-Centered Design (UX)

                                  The purpose of this community is to create services and standards that can be used by anyone at UMD to promote consistent user experience and efficient use of resources. We will discuss design recommendations for interaction design and information architecture.

                                  12 votes
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                                  • Payment Card Industry Data Security Standard (PCI DSS)

                                    This group is for those interested in learning about PCI compliance on campus, sharing successes and failures, collaborating to find common solutions, and improving the campus risk profile. "Payment Card Industry Data Security Standard (PCI DSS).

                                    11 votes
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                                    • Google Apps Development

                                      The purpose of the Google Apps Developers group is to bring those interested in Google's wide array of development tools‰ÛÓGoogle Apps Script, APIs, the webstore, and more‰ÛÓtogether to learn and build. Ultimately, we want to develop expertise to harness the power of Google at Maryland, for the benefit of each other and those we support.

                                      19 votes
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                                      • Geographic Information Systems (GIS)

                                        The Geographic Information Systems (GIS) Community of Practice provides a venue for members of the campus community to share information, experiences, and ideas around GIS topics. We meet periodically for a presentation and discussion of broad general interest, and to provide a face-to-face forum for general knowledge sharing and networking with ones' GIS peers within the broader UMD community.

                                        5 votes
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                                        • Engaging the World from Your Classroom

                                          The focus of the Engaging the World from Your Classroom Community of Practice, developed in conjunction the Global Teaching with Videoconferencing grant project, is about joining UMD classes together with classes in other countries over a videoconferencing link.

                                          8 votes
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                                          Communities of Practice

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