Desktop Support
Desktop Support providers of campus (This function is primarily responsible for responding to tickets (incidents, questions, and service requests) from end users that relate to IT hardware, software, and applications used directly by the end users. This function is often also responsible for the management of assets assigned to end users and projects related to the deployment, movement, additions, or changes (DMAC) to these assets. These issues may be resolved remotely, at the user’s location, or via equipment returns.)
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