Communities of Practice

What communities of practice would be valuable to have at Maryland?

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  1. IT Service Management

    The IT Service Management Community of Practice seeks to establish ongoing opportunities to discuss and exchange knowledge relating to how IT services are delivered with a business lens focus, utilizing the IT Service Management methodology and all the various IT frameworks that exist.

    38 votes
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      1 comment  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
    • Data Management

      The goal of the Data Management Community of Practice is to fulfill a key component of the IT Strategic Plan around Institutional Data Access and Management, consolidating functional and technical requirements for data and how data and information are managed across the organization.

      27 votes
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        0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
      • Customer Service Advocacy

        The Customer Advocacy Community of Practice will join together those at UMD who help customers navigate the UMD IT ecosystem, guide customers to services that exist, and advocate for them when services don‰Ûªt yet exist.

        22 votes
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          0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
        • Women in IT

          The Women in IT Community of Practice seeks to establish a network of people in the field of Information Technology to support women‰Ûªs career growth, education on relevant topics, and look for ways to increase the number of women in IT. We will also look for opportunities to reach out to the community to encourage women of all ages to embrace and nurture their love for technology. We meet monthly.

          17 votes
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            0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
          • Contact Centers Operations

            This group is intended to be a collaboration of all contact centers across campus to share operational information and best practices. This includes any area that has a point of contact for customers to call for assistance (e.g., support centers, help desks, service desks, information desks).

            13 votes
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              0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
            • Project and Program Management

              The purpose of this group is to connect people who have an interest in project management and program management. We support each other to gain certifications, knowledge, and success stories. We share and explore emerging methods, new possibilities, and best practices. We coach one another to improve the project, program, and portfolio management discipline across the university.

              9 votes
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                0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
              • Agile Development

                This group will discuss agile philosophy and how it applies as part of the Maryland IT software development strategy. Meetings will be conducted in Agile Coffee as well as topical discussion formats. Meetings are once per month at various locations throughout campus.

                1 vote
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                  0 comments  ·  How we do it  ·  Flag idea as inappropriate…  ·  Admin →
                • Community of Practice Facilitators

                  A Community of Practice for facilitators was established in order to share resources, challenges, tips, support and tools among the Maryland IT Pilot Communities of Practice. Ultimately, our goal is to provide an ecosystem that sustains healthy, vibrant, and relevant communities of practice.

                  0 votes
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                  Communities of Practice

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