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  1. Help Desk of Future?

    17 votes
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    18 comments  ·  EITC 2021 Ideas  ·  Admin →
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    Gunnyma commented  · 

    Thanks to new and improved technologies such as AI and chatbots, the need for a service desk staffed by people handling repetitive calls will simply disappear. By 2030, chatbots, scripts, and other tools will have taken over the simple, repetitive tasks that some service desk employees now do.

  2. Advancing Diversity, Equity, and Inclusion

    15 votes
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    12 comments  ·  EITC 2021 Ideas  ·  Admin →
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    Gunnyma commented  · 

    Be aware of unconscious bias.
    Communicate the importance of managing bias.
    Promote pay equity.
    Develop a strategic training program.
    Acknowledge holidays of all cultures.
    Make it easy for your people to participate in employee resource groups.
    Mix up your teams.